As an online store, in order to provide services to our users, we collect information — from figuring out basic stuff like which language you speak to collecting your mailing address to ship your order. The information Pensa Con La Tua Testa collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.
Information that Pensa Con La Tua Testa collects
Basic information that Pensa Con La Tua Testa collects indirectly while customers browse our store, such as with cookies, and third party technologies may be:
- Ip address
- Pages viewed
- Operating system
- Devices used to access our services
Personal information is collected in the pro account, discount/photo program, and on the completion of checkout. Personal information you give to us directly may include:
- First and last name
- Mailing address
- Billing address
- Email address
- Phone number
- Website cookies
- Company name
- Company tax information
Why Pensa Con La Tua Testa collects data
We use the information we collect from all our services for the following purposes:
Provide our services
We process your data to provide a service you’ve asked for, like preparing a transport document or informing you that a product you requested is now available.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as fixing bugs or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, improving user experience for tablets.
Develop new services
We use the information we collect in existing services to help us develop new ones. For example, creating a Pro Account area for resellers.
Provide personalized services, including content and ads
We use the information we collect to customize our services for you, including providing recommendations and personalized content. For example, resellers can choose to receive newsletters about newest additions to the store.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, to email you the tracking number of your order.
Or we may let you know about upcoming changes or improvements to our services.
Protect our users, and the public
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm our site, our users, or the public as required or permitted by law. We also use information for enforcing legal claims, including investigation of potential violations of applicable Terms and Conditions.
When we’re complying with legal obligations
We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request, including investigation of potential violations of applicable Terms and Conditions.
We use different technologies to process your information for these purposes including cookies, local storage, browser web storage or application data caches, databases, and server logs.
We use automated systems that analyze your content to provide you with things like customized search results, personalized ads, or other features tailored to how you use our services. And we analyze your content to help us detect abuse such as spam, malware, and illegal content.
Your privacy controls
We'll continue to provide people with control over how their data is used. We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time.
You can use our services in a variety of ways to manage your privacy. Across our services, you can adjust your privacy settings to control what we collect and how your information is used.
Things you create or provide to us
Discount Photo: If you allow us to share a photo of what you’ve created with our products, you receive a 10% discount on your next purchase. When you send us your photo, you will receive an email which will allow you to delete this photo from our website/blog or update relevant information (like a link to your website) at any time. Your email will be used only for this purpose.
Pro Account: Resellers and artisians can have access to discounted prices by joining our pro account. If you choose to be a member of our pro program we’ll ask you to give us the name of your company and tax information.
You might choose to provide us with information — like an email address to receive updates about our services to which you can always unsubscribe to by clicking the appropriate link in the email.
You can leave these services and delete your information at any time.
Sharing your information
We use third-party applications to help us process information. We may share your personal information in the following ways:
- Processing payments with third parties
- Google Analytics: may collect information such as location, ip address. Users may opt-out of Google Analytics by visiting the Google Analytics Opt-out page.
- Using online chat
Keeping your information secure
We build security into our services to protect your information
The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, and contractual safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, you can look (depending on you browser) at the lower left-hand corner of the browser or far-left of the url address bar. If you see an unbroken key or a closed lock (also depending on your browser), then SSL is active. To double-check for security, the first character of the address in that line should change from “http” to “https”.
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at our website, please feel free to place your order with us by telephone at the number listed in the section entitled “Contact”, below. We will be happy to assist you.
Deleting your information
If you’re a member of the Pro Program, you can delete your account, eliminating your records on our system, at any time.
If you’ve sent us a photo of your creations, you will receive an email allowing you to easily delete your photo from our system.
If you receive our newsletters, you can opt-out by clicking the unsubscribe link at the end of the newsletter.
In some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
Automatic deletion of information
Orders placed with Pensa Con La Tua Testa: Information you give us while ordering from Pensa Con La Tua Testa will be kept in our system for 24 months for tax purposes. After that all of your personal information will be deleted.
Abandoned cart: If you abandon your cart from the checkout page, your information will not be kept in our system. To stop the processing of your information before the final checkout, you can simply close the window or return to another page. If you choose not to complete a bank transfer or poste pay payment after checkout, you will receive one other reminder email after seven days. After fifteen days, your order will be deleted.
We are accountable for our practices. In case of a data breach, we are required to contact authorities and affected customers within 72 hours.
Everybody who participates in the Discount/Photo Program is responsible for ensuring their own compliance with the privacy regulations for their users, just as they are responsible for compliance with the laws that apply to them today.
Related privacy practices
If European Union (EU) data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information.
When this policy applies
- The information practices of other companies and organizations that advertise/use our services
Changes to this policy